Refund policy

OUR REFUND POLICY

We understand that shopping online can sometimes be tricky and we want you to love the things you buy from Copperblue Home & Décor.

If for any reason you are not happy please contact us as soon as possible.

We are not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, instore or via phone or email.

For a return to be processed, Copperblue Home & Décor needs to be notified within 14 days of your order. After this time, we regret we cannot accept the goods for return.

If for any reason you are not satisfied with any product you have purchased online, please return it to us in its original, unopened condition with all original tags and packaging, & your receipt, and we will credit it or refund the purchase price using the method you used for the initial purchase. A refund or credit note will be at our discretion. Freight and delivery charges will not be refunded or credited.

For goods purchased instore, please choose carefully, as we are not obliged to accept any goods for return when you have simply changed your mind. However, we are happy to exchange or credit the items, providing they are returned within 14 days of purchase in its original, unopened condition with all original tags and packaging, and your original receipt is presented. We regret that without a receipt, we cannot exchange or credit. We will not offer a refund. When purchasing a gift, please ask for an exchange card.

We cannot offer refunds, credits or returns on sale items, lay-bys or gift vouchers. We cannot give change on gift vouchers or credit notes. All sale items purchased online are firm sale, and cannot be returned.

We cannot accept unused goods in damaged packaging unless they are faulty.

If your item is faulty, the fault will be assessed by the Copperblue Home & Décor team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.

Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.

Your statutory rights are not affected.

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